Payment Settings

Setting up Auto Pay is a convenient way to ensure uninterrupted use of PC Matic services by automatically paying your invoice using your preferred payment card.

Setting Up Auto Pay

Auto Pay ensures your PC Matic MSP account is always in good standing by automatically handling the payment for your services. Here’s how to set it up:

Accessing Auto Pay Settings:

• Navigate to the PC Matic Web Portal (https://portal.pcmatic.com).
• Click on 'Account Settings', then select 'Account Detail'.

Enabling Auto Pay:

• Choose 'Update Invoice Autopay Settings'.
• Check the box next to 'Turn Auto Pay On'.

Completing Auto Pay Setup:

• Fill in the required payment information, including credit card details.
• Click the 'Save' button to confirm and activate Auto Pay.

Handling Missed Auto Payments

In case of overdue invoices or missed payments, follow these steps to resolve the issue:

Manual Payment for Overdue Invoices:

• If Auto Pay is on and invoices are overdue, they must be paid manually.
• Turn off Auto Pay temporarily, and clear the overdue invoices.

Reactivating Auto Pay:

• Once the outstanding payments are cleared, re-enable the Auto Pay feature for future billing cycles.

Best Practices for Payment Management

• Regularly Check Account Status: Periodically review your account details to ensure all information is current and accurate.
• Update Payment Information Promptly: If your credit card expires or your billing information changes, update these details immediately to avoid service interruptions.
• Monitor Email Notifications: Keep an eye on email alerts from PC Matic regarding payment statuses or account updates.