Device Options

PC Matic offers a range of device options, including scanning capabilities, notification settings, and remote tools, to facilitate comprehensive device management. From an individual device page, the available controls are significantly expanded. In the Options menu, you can make changes to a device regardless of its physical location. Some of these options will be further detailed in their respective articles.

Scanning

Scan History

Access detailed results of previous scans, providing insights into the security and health of the device.

Scan

Customize scan schedules to ensure regular and comprehensive scanning of devices. Utilize these scans to identify vulnerabilities, malware, and performance issues.

• Scan Now: Run a scan on this machine with the time set to ‘Now’. This scan will run instantly with the default PC Matic MSP scan settings.
• Next Test: View the time and date for the next scheduled scan, or view and edit all scheduled scans for this device by clicking the date.
• Last Test: View the most recent scan report for this device by selecting the date and time.

Notifications

Configure notification settings to receive alerts about critical events and status updates of the devices. Adjust notification frequencies to balance information flow and alert management.

Notification Options

Toggle notifications on/off and adjust frequency settings.

Notification Setup

Select which notifications to send to contacts.

• Contacts are managed under Account Settings >Notification Contacts.

Notifications

View the notifications for this device.

Remote Tools

Command Prompt

Remotely access a command prompt on managed devices for advanced troubleshooting and system management. Execute commands and scripts directly, saving time and resources.

File Manager

Use the File Manager for secure and convenient file transfers between the management console and remote devices. Manage files remotely, including uploading, downloading, and deleting files as needed.

Remote Access

Initiate a remote desktop session using our modified VNC client to provide hands-on support and management of devices. The PC Matic MSP client must be installed on both the target device and the host. The target computer must also be online and connected to our servers for the session to begin.

Reports

• Device Status: This section displays the current status of the device.
• Installed Software: Here you can find a list of all software that is currently installed on the device.
• Largest Files: This section provides a list of the largest files present on the device. Please note that a PC Matic scan is required for this feature.
• Maintenance Statistics: This section offers a summary of various maintenance activities performed on the device, including removal of malware, patching of vulnerabilities, blocking of files, and removal of unnecessary junk.
• Performance Trends: In this section, you can analyze and compare the performance of various aspects over time, including Processor Clock Speed, Memory Speed, CPU Load, Memory Load, Hard Drive Space, and Internet Download Speed.
• RDP History: If Remote Desktop Protocol (RDP) is enabled, you can review the connection history in this section.
• System Specs Report: This section provides a detailed report of the hardware specifications of the system.

Security

Custom Allowlist

Add files to your Custom Allow List using the MD5 file hash, Digital Signature, Script, or File Path.

Custom Blocklist

Add files to your Custom Block List using the MD5 file hash, Digital Signature, Script, or File Path.

Lockout Settings

Account Lockout Settings enable you to apply or override the default settings of PC Matic MSP. We automatically determine the threshold for each device, but you have the option to customize or disable our defaults in this section or the device tab.

Patch Management

PC Matic MSP provides comprehensive patching for 33 third-party applications. You have the ability to enable or disable this feature and set the maximum version for individual devices in this section.

SuperShield

• Uninstall: Remove SuperShield from a device from the management console. This will remove our real time Protection component, it can be re-installed through the console after uninstall.
• Restart: Send a remote command to restart the SuperShield real-time service. This can be used to troubleshoot any issues with a red shield displaying in the web portal or at the users device.
• Bandwidth Control: Restrict the amount of network communication SuperShield has on your devices. This feature will impair overall Product functions but will not compromise security.
  • Level 1 - Ignoring activity uploads will not send information to your management console about all of the applications SuperShield is monitoring. This may affect your ability to locally allowlist or blocklist applications.
  • Level 2 - Ignoring sample uploads will stop our malware research team from being able to analyze your unknown files quickly. They could still receive the same sample from another user, but this may increase the time it takes for your false positives to be globally categorized.
  • Level 3 - Ignoring file information uploads will result in our malware research team not knowing information about the unknown files SuperShield is blocking on your machine Unknown files cannot be globally categorized without this information.
  • Level 4 - Ignoring definition updates will prevent your machine from downloading updates to our global allowlist. You may see an increase in false positives.
  • Level 5 - Ignoring SuperShield updates will restrict you from receiving our software updates. These updates often add features, security, or stability fixes to our Products.

SuperShield Options

SuperShield Options will allow you to set security settings at the device level and will take immediate effect.

SuperShield Report

The SuperShield shows every application that SuperShield is monitoring on your device and will also show any that have been blocked. Here you can locally whitelist an application for your device.

Realtime Actions

Ad Blocker

Install or Uninstall the PC Matic Ad Blocker on this device. The Install action will add the Ad

Blocker to Chrome, Firefox, Edge, and Internet Explorer.

Move Device

Individually assign this device to a group or move it to a new group.

Quarantined Files

After a scan has quarantined a file you can restore it back to its original location or delete

it forever. Be sure to allowlist this item locally as well to avoid future quarantines.

Reboot

Execute a remote reboot on this device. This reboot will cause a window to appear on the device that warns the user of a reboot in 30 seconds by PC Matic MSP.

Refresh Definitions

Updates the SuperShield virus definitions.

Remote Desktop Protocol

Take full control of Remote Desktop Protocol (RDP) on this particular device. The On/Off functionality allows you to seamlessly toggle the RDP feature on or off. Additionally, the Temporary option provides a one-time opening period for RDP on this specific device. On the other hand, the Schedule feature empowers you to define a recurring time period during which RDP will be enabled. It is important to note that if you have set a schedule and choose to fully enable or disable RDP using the On/Off function, your schedule will be automatically cleared.