Managing Notifications

Notifications in PC Matic are essential for maintaining awareness of critical events and changes within your account. PC Matic diligently monitors a plethora of information about all of your devices to keep you well-informed. All available Notifications can be configured as Email or SMS Notifications or accessed within your management console.

Within the Notifications page of your console, you have the ability to dismiss individual notifications, dismiss all notifications, or disable any notification with a simple click. Disabling a notification will deactivate that notification for the respective level going forward and dismiss all existing notifications of that nature. Certain notifications will also include an Actions menu, enabling you to promptly take action without navigating away from the page. Once an action is taken, the notification will automatically be dismissed.

Notification Categories

Security

The security section will encompass all notifications pertaining to the overall security of your devices. This includes notifications regarding the status of your real-time protection, malware removal, and processes that have been blocked.

Performance

The performance section will include notifications regarding device performance or status that do not affect the security of your devices. This may involve machines being offline for a certain period of time, CPU spikes, and so on.

Renewal Tracking (MSP only)

You will receive notifications in this section based on the settings that were established when you set up Renewal Tracking for your customers.

PC Matic News

When our team releases new features or important updates, we alert you within the PC Matic News section. Here, you can get exclusive previews of what is coming soon and gain further insights into a new feature or program.

Notifications Options

Access the Account Settings tab located in the sidebar and proceed to open the Notification Options. Within this section, select the notifications to be displayed and make necessary adjustments to the settings of various notifications. It is essential to note that these options can beset at the organization, company, group, and individual endpoint levels.

Notification Types

The Notifications available in PC Matic MSP are detailed below:

• High CPU Usage - Activates when a scan is executed and the CPU exceeds the specified threshold.
• Disk Space Used - Activates when a scan is executed and the HDD space surpasses the specified threshold.
• High Memory Usage - Activates when a scan is executed and the RAM usage exceeds the specified threshold.
• Reboot Required - Activates when a scan is executed and a system restart is necessary.
• Scheduled Scan Failure - Activates if a scan fails during its execution.
• Scheduled Scan Not Run - Activates if a device misses a scheduled scan.
• Malware Quarantined - Activates when malware is isolated during a scan or blocked by SuperShield.
• Vulnerability Install Failed - Activates if an application update fails to complete.
• SuperShield Definitions Incomplete - Activates if SuperShield fails to download the latest definitions.
• Computer Missing From Network - Activates if a computer is absent from the network for a duration longer than the specified threshold.
• New RDP Session - Activates in real time when a new RDP session is established.
• Application Blocked by SuperShield - Activates if an application is blocked by SuperShield.
• SuperShield Status Change - Activates immediately if the status of SuperShield changes or becomes disabled.

Email & SMS Notifications

Users have the option to receive email or SMS notifications for any events on their account. To receive these notifications, it is necessary to add a notification contact.

Creating a Notification Contact

1. Access the Notification Contacts section from the Account Settings in the sidebar.
2. Proceed to Add New Contact.
3. Provide the contact's name, email address, and/or mobile phone number.
4. Indicate any preferred "quiet times" in which you do not wish to receive notifications.
5. Click on the Save button. The contact will be sent a validation email and/or SMS message.
6. To validate the email address and/or phone number, simply click on the link provided in the message.
7. Upon approval, the verification status will change to a green "thumbs up" icon. 👍

Enabling Notifications for a Contact

Access the Notification Setup section from the Account Settings in the sidebar. Then select either Notifications by Type or Notifications by Contact at the top of the page.

Notifications by Type

1. Toggle open a notification type.
2. Select a contact (shift+click to select multiple) and click the Assign Selected Contact(s) button.
3. In the Notification Frequency column, utilize the dropdown to select a frequency for which to receive the notification for each user.
4. Click the Save button.

Notifications by Contact

1. Toggle open a user.
2. Select a notification type (shift+click to select multiple) and click the Assign Selected Notification(s) button.
3. In the Notification Frequency column, utilize the dropdown to select a frequency for which to receive the notification for type.
4. Click the Save button.