Introduction to PC Matic MSP

PC Matic MSP is a comprehensive solution designed for Managed Service Providers (MSPs) to remotely manage and protect their clients' computers. This powerful tool offers a centralized approach, allowing MSPs to administer multiple customer environments from a single location. PC Matic MSP is especially beneficial for environments as, by default, there is no user interface at the workstation level, ensuring control and security are maintained at the endpoint.

Key Features of PC Matic MSP include:

• Real-time Allowlist-Based Malware Protection (SuperShield): This feature provides constant protection against file-based and fileless attacks, operating 24/7.
• On-Demand Malware Scanner: Offers the flexibility to schedule scans at various intervals (daily, weekly, or monthly), keeping endpoints clean, updated, and optimized.
• Remote Management Tools: These tools encompass a set of functionalities including a VNC Agent, Command Prompt, File Manager, and remote reboot and shutdown commands, enhancing the control over any device on your account.
• Security Features for Remote Desktop Protocol (RDP): Ensures protection against unauthorized access via RDP, including anti-tampering measures and RDP Authentication.

User Interface and Endpoint Control

PC Matic MSP is distinguished by its lack of a user interface at the workstation, focusing on remote management capabilities. This unique approach ensures:

• Centralized Management: All controls and configurations are executed from the management portal, streamlining the administration process and eliminating the need for physical presence at the workstation.
• Endpoint Level Control: Offers MSPs the ability to restrict control at the endpoint level, ensuring a secure and tamper-proof environment.
• User Transparency: The absence of a workstation-level user interface means minimal disruption to the end-users, enhancing their productivity while maintaining a high level of security.