Two-Factor Authentication

Each user of your PC Matic web portal has the ability to enable multifactor authentication. Once enabled, authentication requires a 6 digit code generated by a mobile app (iOS or Android) to log in to the web portal.

Enabling Authentication

You can enable authentication from the Account Settings > Preferences page by toggling Two-Factor Authentication on.

You will be prompted to scan a QR code using your chosen authenticator app. The app will generate a 6 digit code to be entered to complete setup. Enter the 6 digit code from the app. Upon successful entry of the code, Two-Factor Authentication will be enabled.

Recovery Codes

Once Authentication has been enabled, you can download backup codes that can be used if you lose access to your authenticator app. To create backup codes, navigate to Account Settings > Preferences and click on the Generate Recovery Codes button.

You will be Provided with 5 backup codes that can be used as an alternative code to your authenticator app. To use the recovery code, select “Try another method” when prompted for a 6 digit code at login.

Using Authentication

Once enabled, after a user successfully enters their email address and password to login, they will be Prompted to enter the 6 digit code generated by their authenticator application.

Enforce Authentication

Administrators can require all users to setup and use multifactor authentication on their account by going to Account Settings > Preferences and toggling the Enforce Two-Factor Authentication option on. Enforcing two-factor authentication will require all the users of your management console to set up two-factor with an authenticator application upon their next login attempt.