Command Prompt
The command prompt available in the PC Matic management console is available from the Device Options > Remote Tools section for an online device. This is a 32bit command prompt operating out of the SysWow folder with administrator privileges. You can use the command prompt to carry out a wide variety of actions, but we have included some suggested commands below that may be beneficial.
| Command | Description |
| ipconfig | Check IP information for this device. |
| dir | View the current directory. |
| cd | Change to another directory. |
| sc start "Service Name Here" | Start a service. |
| sc stop "Service Name Here" | Stop a service. |
| ping | Ping another IP address. |
| tasklist.exe | Check running tasks. |
| ver | Check the current Windows Version. |
| Taskkill /IM <taskname.exeaskkil | Kill a task. |
| schtasks /delete /tn “task name” /f | Delete a scheduled task. |
| powershell -Command “restart-service ‘PCPitstop Scheduling’ -force” | Force a full restart of the PC Pitstop Scheduling service with PowerShell. |
| %SystemRoot%\Sysnative\msg.exe * Message goes here. | Send a popup message to a 64 bit machine. |
| %SystemRoot%\System32\msg.exe * Message goes here. | Send a popup message to a 32 bit machine. |
There are several commands you can use to help troubleshoot Problems within PC Matic MSP, or to get more information about your PC Matic MSP installation.
Show SuperShield version number:
wmic datafile where name=”C:\Program Files (x86)\PCPitstop\SuperShield\PCMaticRT.exe” get Version /value
Stop/Start PC Matic MSP’s Scheduling service:
sc stop “PCPitstop Scheduling” && sc start “PCPitstop Scheduling”
or
wmic SERVICE WHERE Name=”PCPitstop Scheduling” call startservice wmic SERVICE WHERE Name=”PCPitstop Scheduling” call stopservice