Allowlisting

With PC Matic, you have complete control over the local allow and block lists for various components of the program. This enables you to promptly address any false positives from your management portal, ensuring uninterrupted business operations. This feature is particularly valuable when dealing with your own proprietary software that PC Matic or SuperShield may not yet identify. In this section, we will discuss the different methods available to add items to the PC Matic allowlist, as well as the various components that can benefit from a local allowlist.

Security Notifications

The quickest way to allowlist a file is from the Notifications page on the Security tab. By default, the notifications are arranged with most recent at the top and can be filtered by Type to display files blocked by SuperShield.

To allowlist (or blocklist) a file or script from the Security Notifications page:

1. Login to the web portal and navigate to Notifications > Security
2. Locate the blocked file in the list of security notifications
3. On the right, click the Actions dropdown
4. Select a a level to allow the file to run

Process Activity

The Process Activity Report provides a comprehensive overview of both blocked and allowed processes. Within the Processes Blocked report, you can thoroughly examine any process that has been blocked within your environment and subsequently include it in your Custom Allowlist.

To add a file to your Custom Allowlist using the Process Activity Report:

1. Login to the web portal and navigate to the Process Activity Report.
2. Use the filters to locate the file that was blocked in the list.
3. Click the green + icon to expand the details for the file.
4. Click on the Allow/Block.
5. Select the level to allow the file to run, then click on the Allow button.

SuperShield Report

This report shows all blocked applications on the endpoint by default. If you need to look at only unknown or good applications you can use the filter tool.

To add a file to the Custom Allowlist or Blocklist from the SuperShield Report:

1. Login to the web portal and navigate to the computer in question
2. Click on "SuperShield Report" in the Device Options
3. Look for the application that you wish to stop from being blocked
4. Click the SuperShield icon to the far right of the application you wish to allowlist and a modal window will open with more details
5. Change the level dropdown to choose which level it should be allowlisted at and click Allow.

Custom Allowlist & Custom Blocklist

You can also add files directly to your allowlists. See our article Custom Allowlist & Custom Blocklist for details.