Onboarding Support

Before deploying out to a large number of devices or to all of your machines, we highly recommend consulting with our Onboarding Team. The onboarding team works with new accounts to ensure that installation and setup is as simple as possible. During initial installs, you may see unique software that you use blocked as unknown by PC Matic Pro. This is normal, and evidence of our allowlist based approach not allowing unknown files to run. The onboarding team will assist you in expediting these unknowns to our malware research team for analysis to be globally categorized. If you have unknown files that are blocked and do not feel comfortable locally allowlisting them, please consult with the onboarding team. [email protected]