User Management

Click Account Settings from the sidebar, and then select User Management, here you can setup additional logins to your management console. To set up a new user, click the Add User button and fill out the information for that user. Once you submit the information, a registration email will be sent to the email address so they can set a password. Now you can choose the role for the user and what levels of the account they should have access to.

User Activation/Deactivation

Next to each user there is a toggle that Activates them (when green) and deactivates them. When a user is deactivated they will automatically be logged out of any active sessions and will no longer be able to login. Users are also deactivated if:

·         Inactivity: They have not logged in in the last 90 days.

·         Failed Logins: They attempt to log in with incorrect credentials 5 times in a 15 minute window.

User Management Notifications

User Management Notifications can be enabled for any user on the account. Turning this on will send that user email notifications about any changes that happen to users on the account. This includes creating, modifying, deleting, activating, and deactivating users.

Enforce Authentication

You can require all users on your account to use multifactor authentication when logging into the web portal by toggling this option on. Once this is toggled on, users will be prompted to enable authentication for their account on their next login. If you do not enforce the use of authentication for all users, each user will still be able to choose to use it for their own account.