Authentication

Each user of your PC Matic web portal has the ability to enable Two-Factor Authentication. Once enabled, authentication requires a 6 digit code generated by a mobile app (iOS or Android) to log in to the web portal. Suggested authenticator apps: Google Authenticator, Microsoft Authenticator, Authy, LastPass, OneAuth, FreeOTP, andOTP, 2FAS

Appearance

Adjust the color theme for your management portal experience by choosing light mode or dark mode. This setting will be saved under your user account only, as others may choose different experiences.

Remember Active Tab

Save the last active page or tab upon your exit from the management console. This will automatically load the respective page when you return to the same area of the management console. This setting will be saved under your user account only.

PC Matic Support Access

When enabled, this allows PC Matic customer support to log in to your management console to assist you with troubleshooting problems or configuring your account. This setting is global and affects your management console as a whole. This setting can only be changed by an Administrator.

Two-Factor Authentication

Enabling two factor authentication helps to protect your account by requiring an authentication code upon each login attempt from an authenticator app. This setting will be saved under your user account only unless enforced by an Administrator. Setup requires scanning a QR code and typing the generated 6 digit verification block.

Enforce Two-Factor Authentication

Enforcing two-factor authentication will require all the users of your management console to set up two-factor with an authenticator application upon their next login attempt. This setting can only be changed by an Administrator.

Logout Timer

Choose the minutes of inactivity that must pass to log out each user session in your account automatically. The default for this timer is 15 minutes of inactivity but can be customized to any value between 3 minutes and 1440 minutes (24 hours). This will not apply to any users who checked the remember me box on login as it maintains the session for 24 hours. This setting can only be changed by an Administrator.

Change Password

Allows system console users to manually update their active login security keys by providing current password verification structures.

Recovery Codes

Once Authentication has been enabled, you can download backup codes that can be used if you lose access to your authenticator app. To create backup codes, navigate to Account Settings > Preferences and click on the Generate Recovery Codes button. You will be provided with 5 backup codes that can be used as an alternative code to your authenticator app. To use the recovery code, select 'Try another method' on the code prompt.