Patch Management

PC Matic will maintain patches for the selected third party applications listed below:

Within the reporting section you can view recent updates that have happened on all endpoints. On the right hand side will be a result code. If this code is 0 then the application installed correctly and was updated. A different code may display if the update did not complete and can appear for a variety of reasons. If you’re concerned about a result code that is not 0 please reach out to our support team. Contact information for our team can be found in the Support section of this user guide.

Adjusting Application Updates

Within Account Settings > Patch Management, you are able to toggle each piece of software off at the level you choose from the top of the window. For example, you can select a certain endpoint from the list, and toggle off Adobe Reader if you do not want PC Matic to update Adobe Reader on that endpoint.

To implement version controls, you can enter the version for that piece of software across your desired level that you would like it to remain at. This means we will not update past that version number. Then when you decide you would like to push out updates you can increase that version number.

The Patch Management section places restrictions on the updates that happen during the scan Process and through SuperShield. It’s important that if you only want updates to happen during your scheduled scan time, you turn Patch Management off in SuperShield Options.

Microsoft Exchange Updates

PC Matic will update Microsoft Exchange Server 2013, 2016, and 2019 if they are 2 revisions behind the latest version. PC Matic will only perform the update if we are able to with the correct permission on the machine. Once the update begins PC Matic will automatically reboot the machine each time required and display the progress on the screen depending on what step of the process we are in.